SSWAHS and that "Code of Conduct" it follows.

It's a great line isn't it when an organisation can fall back on the NSW Health's "Code of Conduct" for its defence of how they manage their health services, including any complaint made about those services or senior staff of theirs.

Let's just take as an example the one mentioned in the previous post. A complainant strongly believes that there has been a systemic failure in SSWAHS. They make a complaint known to the CEO of SSWAHS on 16 November 2009 and are advised on 23 December 2009 that the matters raised would be investigated and a written response issued. We now know that either the matter was not investigated or there was nothing to report, because no written response was issued.

Okay, then - let's see what their "Code of Conduct" has to say about that.
Paragraph 1.5 Fairness in decision-making, which is on page 18 of the Code states:

• I will deal with issues, cases or complaints consistently, promptly, openly and fairly.
• Act fairly and reasonably when using any statutory or discretionary power that could affect individuals within or outside NSW Health.
• Avoid any unnecessary delay in making decisions or taking action.
• Take all reasonable steps to ensure that the information I act or decide on is factually correct and relevant.

Paragraph 1.6 Appealing Decisions, also on page 18 states:

• I will promptly inform individuals who are adversely affected by or who wish to challenge a decision, of their rights to object, appeal or obtain a review. I will also inform them how they can exercise those rights.

Hmmm! SSWAHS, do you really think that eight or more months is about being "prompt"? Do you think that not providing any response is "open" or "fair"? Or is it perhaps indicative of avoiding "any unnecessary delay in making decisions or taking action".
And, when an individual does challenge one of your decisions, when do you "promptly inform them.... of their rights to object, appeal or obtain a review"? Perhaps after they die?