Showing posts with label NSW Minister for Health. Show all posts
Showing posts with label NSW Minister for Health. Show all posts

Sunday, November 28, 2010

SSWAHS - Dr Victor Storm, and the backflip of the decade!

Socrates has noted that there has been some more interesting "spin" from Dr Storm, who now presides over his far-flung empire from his new Centre for Mental Health at Concord Hospital. This is his take on the changing world of psychiatry in 2002 when the NSW Liberal Party gave consideration to re-building a new mental health facility on the grounds of the (then) existing Callan Park site at Rozelle. At that time Dr Storm railed against the notion of building a new "asylum" for the mentally ill saying, in part, that "It completely contradicts best practice in mental health care, which supports integration of acute psychiatric care into mainstream general hospitals."

Hmmm! This is strange coming from the person now in charge of
"a 400-bed hospital on the (Concord) site (which) would create the biggest stand-alone mental health facility in Australia."

I suppose calling a 400-bed inpatient mental health facility a "Centre" instead of a "Hospital" gets around the embarrasment of having achieved with a NSW Labor Government something that Dr Storm, in 2002, did not want to achieve with a NSW Liberal Government. Ah well! Come March 2011, the political landscape could be quite a different colour.


New 'asylums' no answer to mental illness


By Victor Storm
April 22 2002


A proposal, reported in the Herald, (Psychiatric care gets $80m boost in Lib health plan, April 9) to rebuild a new 400-bed psychiatric facility on the Rozelle Hospital site in Callan Park, in Sydney's inner west, should be ringing alarm bells everywhere.

A 400-bed hospital on the site would create the biggest stand-alone mental health facility in Australia. It completely contradicts best practice in mental health care, which supports integration of acute psychiatric care into mainstream general hospitals. Other Australian states and most other countries are closing their stand-alone facilities and not building new ones. Victoria, for example, no longer has freestanding psychiatric hospitals.

When people attach a huge stigma to mental illness, they prefer to lock away patients behind closed doors. We need to reduce the stigma associated with mental illness, as it affects all of us.

Mental illness is increasing in incidence and in economic cost to society.

The figures are stark. By 2020, major depression will be one of the two most prevalent diseases worldwide. Only cardiovascular disease will exceed it in numbers and in burden to society. Already mental illnesses, excluding drug and alcohol abuse, account for four of the top 10 causes and 30 per cent of the total burden of chronic disability in Australia.

The move of mental health facilities into general hospitals is not new. It has been part of mental health policy in Australia and worldwide since the 1950s. The Richmond report, published in 1983, further accelerated the move towards de-institutionalising care.

The National Mental Health Strategy includes changing the service mix from stand-alone facilities to integrated community and hospital services. It has also brought consumers, carers and clinicians closer together to improve the care given to the public.

At Rozelle Hospital, regarded as one of NSW's lead agencies in mental health-care delivery, we struggle to provide modern and safe care in buildings which date back to the 1920s. Once, thousands of patients were locked away and cared for long term in an asylum.

Many people associate long-term asylum care with tabloid horror stories. Fortunately, the findings of the Royal Commission of Inquiry into Callan Park Mental Hospital are far behind us.

Psychiatric inpatients are very ill. Mental health services all over the world are struggling to cope with patients whose illness is complicated by illicit drug use and sometimes associated violent behaviour.

While this is a challenge for all involved in the care of the mentally ill, the answer is not to reinstate the old asylums. The reasons to move the focus of care away from institutions remain sound.

Most people who live with a chronic mental illness do not want to be quarantined in large 19th-century asylums. They want access to 21st-century care in modern hospitals when they need hospital care, with the ability to live in appropriate housing, like any other citizen, for most of the time. To achieve this we need more quality supported accommodation and group homes throughout metropolitan Sydney and regional NSW.

We propose to upgrade most of our inpatient services at Rozelle service by moving them to new state-of-the-art facilities at Concord. The psycho-geriatric nursing home beds will be moved to another nearby site.

As well as reducing the stigma associated with mental illness, mainstreaming the patients allows us to treat the whole person and to attend to all relevant health problems.

As in all fields of medicine, new and powerful drugs are a major component of the treatment of most ill people. These patients require careful assessment and monitoring. They need access to diagnostic services and to treatment for other illnesses. People with mental illness often neglect their general health and it isn't until they become inpatients that we effectively manage co-existing illness, such as diabetes or hypertension. This overall treatment is best carried out in a general hospital.

We admit 2,200 patients to Rozelle each year. Each month 80 people are admitted to general hospital for care and treatment. We have to transport 100 a month for imaging and other investigations and conduct 1,500 pathology investigations. These investigations should be carried out on one site.

The proposals to move services at Rozelle to the Concord campus go a long way to addressing the hospital treatment needs. Accommodation and support services outside of hospital must also be addressed to provide people with appropriate care options.

Everyone involved in mental health foresees future care as a major challenge.

Dr Victor Storm is a psychiatrist and clinical director of mental health services at Central Sydney Area Health Service.

Sunday, November 14, 2010

SSWAHS - Dr Victor Storm and the NSW Ombudsman's response

Socrates understands that the Southern Highlands complainant did everything requested by the NSW Ombudsman's office to try and deal with his complaints by referring them to the CEO of SSWAHS, Mr Mike Wallace, and Ms Carmel Tebbutt MP, NSW Minister for Health. With no response after 6 months what else can the complainant do but respond to the NSW Ombudsman's office and say "sorry, no response! How long should one wait?"

Following the sending of the following letter a very unsettling telephone conversation followed from a woman in the NSW Ombudsman's office. It went something along the lines of: "Although you might have a legitimate complaint against SSWAHS you no longer work for them and we have to use our limited resources on more important complaints." Okay, so what could be more important than serious complaints about senior executive staff of an Area Health Service like SSWAHS. One has to wonder whether someone higher up the food chain has leaned upon a statutory authority like the Ombudsman's Office.


Team Leader

Community Services Division

NSW Ombudsman

Level 24, 580 George Street

Sydney NSW 2000

12 April 2010

Your ref: C/2009/7806

Dear Sir/Madam,

RE: My complaint about the Sydney South West Area Health Service (SSWAHS)

I refer to my earlier correspondence and complaint lodged with the NSW Ombudsman on the 5th and 9th November 2009.

Having followed the recommendation provided by your office in its response from Kim Kenny on 12 November 2009 I communicated my complaints about officers in SSWAHS to the CEO of Health NSW and to the CEO of SSWAHS I have remained awaiting some informed response for the past six months. I understand that the CEO of SSWAHS has indicated that a Mr Graeme Slade would provide me with a written response upon the completion of any investigation. To date there has been no further communication from SSWAHS and nor has Mr Slade spoken with me.

I also wrote to Ms Carmel Tebbutt MP (Minister for Health), and Mrs Barbara Perry MP (Minister assisting the Minister for Health – Mental Health and Cancer) on 4 November 2009 in which I made comments about the same and similar complaints. To date I have not even received an acknowledgement of the receipt of the letters nor, obviously, any action they may have taken. In regard to the letters of complaint I was advised to forward to the CEO of Health NSW again I received no acknowledgement that they had even been received or actioned.

On 23 December 2009 I did receive a brief response from one of the persons about whom I had complained. The content of the letter from Dr Victor Storm did not demonstrate any transparency nor did it suggest that anything was done differently to that which he advised he would do in May 2009. I gained no confidence from the content of Dr Storm’s letter of 23 December 2009 that the matter of my complaint had been fully investigated objectively.

I have enclosed copies of my complaint and the responses in the hope that the NSW Ombudsman will consider the outcome worthy of further investigation.

Yours sincerely,

Kevin O’Neill

Socrates simply offers the above for your information. You be the judge!

Tuesday, November 2, 2010

SSWAHS and the writing on the wall. Time's up!

Socrates has been informed that there has been no response to the series of complaints made by one resident of the Southern Highlands to SSWAHS and NSW Health more than 11 months ago. It would appear that even the email to Mr Graeme Slade, the SSWAHS Designated Senior Complaints Officer, appears to have been unanswered. Well, Socrates suggests that any reasonable citizen of the old Athenian culture would suggest that time is of the essence in the delivery of the democratic responsibilities of government, whether it be of an organisation, or a State.

For this reason the complainant has now made available some of the complaints made to the NSW Ministers for Health, about one year ago, and as yet unanswered. Socrates suggests that reader can make their own determination as to whether these complaints were justified concerns.

Ms Carmel Tebbutt, MP

Minister for Health

Level 30, Governor Macquarie Tower

1 Farrer Place

Sydney NSW 2000

4 November 2009

Dear Ms Tebbutt

RE: Complaint against the Sydney South West Area Health Service

I write to you on advice from the NSW Ombudsman’s office as the specifics of my complaint should be first forwarded to you as Minister for Health. My complaint relates to senior executive staff of the Area Health Service and, in particular, to two senior members of its Division of Mental Health. The following are the facts as I stated them previously to the NSW Ombudsman.

  1. On February 24th, 2009 I spoke by telephone with Dr Victor Storm, Clinical Director SSWAHS Mental Health, in respect of a formal complaint I was lodging against Mr Scott Fanker. I did so, and emailed it to Dr Storm’s organisational email address that same day.
  2. It is my understanding that all complaints or incidents to any NSW Health organisation have to be entered and managed on the electronic incident monitoring and management system (AIMS or IMMS). This allows senior executive staff in the clinical governance unit to note it, and also to allow for a timely response to it.
  3. It would appear (perhaps by his own admission) that this protocol was not followed by Dr Storm. On April 30th 2009 I again emailed Dr Storm (with an attached copy of my complaint) stating that I had not heard from the SSWAHS about any outcome in respect of my complaint against Mr Fanker.
  4. I received a response by email from Dr Storm on May 4th (the day of my termination) in which he stated: “Please be advised that Mr Fanker has been provided with a copy of your complaint and is being given an opportunity to respond.” This does not indicate that the usual procedure for dealing with a complaint or incident was being followed by Dr Storm. His final paragraph stated: “I will inform you of the outcome of my enquiries, in due course.”
  5. To the current date I have had no further response from Dr Storm as to the outcome of his enquiries.

Since my termination from the SSWAHS I have been reported to the HCCC and to the NSW Nurses and Midwives Registration Board and the NSW Psychologists Registration Board by Ms Jan Whalan (Director for Corporate Services-SSWAHS).

I have responded willingly to the HCCC and to the registrations boards and have been informed by them that no action against me will be taken and that they are satisfied that I remain a fit and proper person to practise my professions. However, the path to developing my private practice has been set with many hurdles, primarily due to the behaviour of the Area Health Service staff in dealing with the issues of staff safety, confidentiality and support.

A more detailed letter concerning those issues has been forwarded to the Hon. Mrs Barbara Perry, MP for her consideration as Minister assisting you in matters of Mental Health and Cancer.

The purpose of this letter, therefore, is to:

  • inform you of those issues suggesting the inappropriate way a complaint is dealt with in the SSWAHS;
  • indicate the lack of response to a serious complaint related to the Code of Conduct against a senior manager of the SSWAHS;
  • seek an apology from Dr Storm and the SSWAHS for the delay in his/its investigation of my complaint.
  • seek an independent review of the complaint that I made against Mr Scott Fanker and the conflict of interest and improper conduct of his investigation of allegations made against me by a client of the organisation.
  • seek an explanation from Dr Storm as to why he failed to implement usual NSW Health protocol for dealing with complaints, that is, electronic documentation and lodgement, and review by independent persons within the organisation of SSWAHS.
  • seek an apology from SSWAHS for the emotional hurt and harm they have done to me and my professional reputation; and,
  • address the shortcomings in clinical governance in the SSWAHS mental health service, particularly in this rural area.

Yours sincerely,

Kevin O’Neill