Showing posts with label SSWAHS Executive. Show all posts

Sunday, April 10, 2011

SWSLHN + SLHN = SSWAHS

The NSW State Government's approach to health, immediately after the election, gets a big tick from Socrates for terminating the incumbent Director General of Health, Ms Debra Picone.

Her departure is possibly the first of many who will depart from a Health Department, populated as it was by the previous government and Minister, of political appointees who had their snouts in the trough to obtain the best outcome for themselves and their pet projects.

Now to the last thing the previous NSW government did before it was shown the door in March. On the 1st of January 2011, the Health Minister announced that the new Local Health Networks (LHNs) had commenced in NSW. This meant that the previous Area Health Services had, in many cases, been divided into (marginally) smaller LHNs.

For us in the Southern Highlands it simply reverted back to the partition of SSWAHS into the old Central Sydney AHS and the old South West Sydney AHS, with this time, an additional layer of bureaucratic governance with a CEO overseeing a cluster of such LHNs.

Now here was the catch. Previously the old SSWAHS had streamed their clinical services to provide their specialist services across the entire jurisdiction of the SSWAHS. This meant, for example, that cancer services, cardiac services, mental health services, etc, would be provided to, and be accessible by, all residents in the SSWAHS.

After initially stating that the Area-wide clinical services will still provide access to all the residents of the old SSWAHS it now seems that the current administration of the Sydney LHN (the old Central Sydney AHS) is suggesting that they have sole right to all the clinical services within the Sydney LHN jurisdiction. Put simply, that means no resident of the Southern Highlands can expect to have access to the clinical services located at Concord Hospital, Royal Prince Alfred Hospital, Sydney Hospital, Balmain Hospital and St Vincent's Hospital.

This may seem very little loss to residents in the Southern Highlands as we still have access to Campbelltown Hospital, Camden Hospital, Liverpool Hospital and Bankstown Hospital as well as our own Bowral Hospital. The reality is, however, there are not a sufficient range of medical specialties in Bowral, and Camden Hospitals and the distance to Bankstown Hospital is considerable.

So, for example, suppose someone in the Southern Highlands requires treatment and residential care for an acute mental illness. Bowral Hospital has a couple of beds available for people with a sub-acute episode which does not require involuntary treatment. The beds are embedded within the whole complement of available beds in the hospital so they could be available, but then again, they may not. And what if the person requires an involuntary treatment and admission?

In the old SSWAHS people from the Southern Highlands requiring specialist treatment in one of the old clinical streams went first to Campbelltown Hospital and then to Liverpool, Concord, RPAH and Bankstown hospitals wherever the specialist beds were available. With the new LHNs our residents will be limited to Campbelltown, Liverpool and Bankstown hospitals.

Another feature of the old SSWAHS was that the local health funding for Bowral Hospital and its Community Health Services was drawn back into the specialist Clinical Divisions to fund, among other things, the budget over-runs of the big northern hospitals. It was also used to fund the budget over-runs and other capital costs associated with the building and renovations of the big northern hospitals. At the same time, Bowral Hospital survived on the donations and fund-raising of the local people, businesses and community groups to fund our two renal dialysis chairs and the refurbishment of the children's ward.

It is, perhaps, not unexpected that a SSWAHS Executive, that was appointed by the previous NSW Labor government, was drawn mainly from the old Central Sydney AHS. After all the previous Labor Minister for Health has her seat in Marrickville - central to Central Sydney AHS. The SSWAHS CEO, his Deputy and most of the Directors and Executive members all came from Central Sydney AHS. Some, but not all have headed back to the Sydney LHN taking with them the bulk of the funding and the capital works developments of Concord Hospital and RPAH.

As I have said in the blog many times, SSWAHS administration has overlooked Bowral Hospital and the Southern Highlands, probably because it was seen as a "safe" Liberal seat. Now that we have a new Liberal/National coalition government we appear to be again overlooked because we are an even "safer" Liberal seat!

By now some of you may be wondering why the title of this blog posting has changed to SWSLHN + SLHN = SSWAHS. Well, it does seem as the wheel may have turned full circle again. An informant has told me that the Federal Labor government is unhappy about the additional layer of bureaucracy imposed on the NSW health system with the LHNs and the LHN Cluster overseers. It would appear that even prior to the dismal showing of the NSW Labor government in March they had been advised to revert back to the super Area Health Services. Hence, the Southern Highlands will likely come under a re-formed SSWAHS but, hopefully, without the Executive misfits who always found it hard to look beyond Campbelltown.

Socrates, ever the optimist, is hoping that the new coalition government, and their new Director-General for Health, will not only accept the advice of the Commonwealth but also ensure that any new NSW health structure will take into consideration the possibility of local members having a greater say in their local hospitals, and that funding be commensurate to ensure that the hospital and community health services can provide the services required by the local people, locally.

Wednesday, February 23, 2011

SSWAHS = SWSLHN + SLHN and the NSW State Election - 1

It looks as though the owner of that smiling face on the election posters popping up around the Southern Highlands is not prepared to commit herself, her Party or their proposed health policy to the people of the Southern Highlands. Here is her comment to a forum held at the Moss Vale TAFE on Monday February 21st and reported in the SHN by Ben McLellan today:

Goulburn Liberal MP Pru Goward could only point to her party's strategic land use policy, which she claims will stop mining in the Highlands, as the only real indication the electorate is on the Coalition's radar.

The opposition is pledging money for hospitals in marginal seats like Tamworth and Dubbo plus $133 million for Illawarra hospitals but not a single cent to improve waiting times or facilities at Bowral Hospital.

Ms Goward said mining not health was the main priority of the electorate.

"I think we have delivered a very good coal mining policy and my impression is that was the number one issue of concern here," she said.

"When it comes to Bowral Hospital there is a huge list of hospitals more run down than ours and I have to accept and Bowral has to accept that."

She said the Coalition's promise of more nurses would benefit Highlands residents.

"We are going to offer more nurses. A lot of the problem at that hospital (Bowral) is administration, not the building of the hospital itself," she said.

"It's the administration and the maintenance of the hospital. Those things will be addressed."

Oh dear! The electorate of Goulburn has just two public hospitals - Goulburn Base and Bowral Hospital. Neither of these hospitals, to my knowledge, has had any major capital upgrade that can increase their capacity to deal with their growing populations. Bowral Hospital's lifts have recently been fixed, Medical Records and Emergency Department have been given a tweak and a tuck here and there. But the Children's Ward and the Renal Unit are the product of some very serious fundraising work by the local community members, service clubs and businesses.

There have been no additional beds added to Bowral Hospital for more than a decade or two even though our population is not only growing as quickly as anywhere else, but also the number of seniors is increasing at a greater rate than the metropolitan and regional areas in NSW. The 72, or so, beds in the Bowral Hospital are expected to cater for maternity, medical and surgical, young children, aged care, intensive care, day surgery, and mental health patients.

Regional hospitals like Tamworth and Dubbo are important hubs for the medical and surgical needs of their regions. One would not deny that they may have a need for funding. However, there is some hint of pork-barrelling with those two hospitals when one considers that they are spoken of as being "marginal seats". And the Illawarra is already very resource-rich but clearly, the electorates down there could also fall into the category of being "marginal seats".

Does it follow then, that the Liberal Party, and Ms Skinner and Ms Goward, see the electorate of Goulburn as such a "safe seat" that they can afford to ignore what they have been told and what they have seen. Not all that long ago Pru Goward wheeled in Jillian Skinner to rouse the community about the delay in surgical cases. She also conducted a forum on what people wanted to see improved in the local health services. Were those meetings just for show? Where is the additional funding for the surgical waiting list? Where are the additional services for Bowral Hospital that local people are now expected to travel to the northern LHN hospitals to be able to access essential and life-saving health services?

So, what are we in the Southern Highlands being offered? More nurses and a change in administrative practices. Well Ms Goward what incentive is the Liberal Party going to offer those nurses to come to work at Bowral Hospital. The nurses are there - coming out of the universities every year. But given a choice almost every one of them will prefer to go to one of the metropolitan hospitals to work. Why? Because those hospitals have modern facilities and have a comprehensive range of specialties to offer those new graduates the experience they need to complement their academic training and future career path.

Are all the problems evident in Bowral Hospital attributable to poor management. You bet! But not necessarily with the Bowral Hospital management. As has been described many times in previous posts on this blog - Bowral Hospital was (and still is) the boil on the butt of a very large milk cow. The old SSWAHS Executive had a very hard job to remember it was there unless they sat down, or unless the residents in the local community stirred the pot a lot. Money was reluctantly thrown at Bowral Hospital only when there was a significant amount of pain being felt by the SSWAHS Executive.

The current General Manager and his Deputy have done their utmost to deliver the already limited health services required by the community, health services limited by the instruction, lack of funding, and insistence of the Executive of the old SSWAHS. To give them due credit the Bowral Hospital managers have been the most amicable of messengers asked to do the bidding of SSWAHS executives who, if they planned a visit, appeared to have great difficulty even finding Bowral Hospital. This is clearly a case of, Ms Goward, "Don't shoot the messenger".

Perhaps, our current serving Liberal member needs to become more of an advocate for her electorate prior to this March election. Ms Goward, be proactive and insist that the promises made previously to the Southern Highlands community are fully funded in this term of parliament rather than in the "second term" for which you wish us to vote for you.

Wednesday, February 9, 2011

SSWAHS = SWSLHN + SLHN: Will it be different for the people of the Southern Highlands?

Well, apart from two rural LHNs, the Premier and Health Minister have decided upon who will be the Chief Executives of the other 16 Local Health/Hospital Networks.

At this time it is still unclear to the community members as to what will happen to the old SSWAHS Clinical Divisions and, more importantly, whether the people of the Southern Highlands will have the same access to the specialist inpatient beds which they had in the past. Or will the old Central Sydney AHS now re-branded as the Sydney Local Hospital Network (SLHN), manage to set up the barricades again?

Dr Victor Storm must be rubbing his hands with glee that he is back in his old stamping ground with control of his new, beaut "asylum" (you know, the one he said we should do without) the Concord Centre for Mental Health. I wonder if his vision of mental health (and treatment of the mentally ill) still extends southwards to Bowral Hospital and the Southern Highlands.

It's yet too early to get the information as to "who's who in the zoo" when it comes to the lesser mortals in the new 18 Local Hospital/Health Networks. One of the other persons mentioned in this blog, notably for her prolonged silences, appears to have slipped off the radar when it comes to the top jobs. Surprisingly, Jan Whalan appears to have also slipped off the Christmas card list for the Premier and the Minister as she did not get one of the Chief Executive positions published by NSW Health to date. I guess she could still manage to swing into one of the two remaining rural LHNs - if she hasn't trodden on too many toes! Perhaps, (hopefully) Ms Jan Whalan is making a return to running a pharmacy somewhere!

One bright spot in the shuffle of chairs is that the new Chief Executive for the SWSLHN which, according to the blurb, runs from "Fairfield to Bowral" is none other than Ms Amanda Larkin.

Amanda Larkin started her rise up the ranks by being the General Manager of Bowral Hospital for a number of years. She was then asked to manage the Campbelltown/Camden Hospitals when there was a shake-up in the system there a few years ago. She presided over the Macarthur-Wingecarribee health services until the recruitment of the General Manager for Macarthur Health Service took place and then took up the permanent position of General Manager of the Macarthur Health Service, thereby allowing the hardworking Denis Thomas to be appointed to the Bowral Hospital as General Manager. Even though she may be relocating to the Liverpool Hospital campus in her new position as Chief Executive of the SWSLHN I'm happy to report that, unlike her predecessors, Amanda Larkin does know where Bowral is and where the rest of the health services in Southern Highlands happen to be.

Nevertheless, as residents of the Southern Highlands we cannot become complacent about the state of the health services being offered in the Highlands. There are still issues of a more appropriate use of the operating theatres at Bowral Hospital to reduce the waiting list for elective surgery. And while Bowral Hospital is given a tick for renal dialysis does it really happen as much as it should?

Let's keep vigilant about our health service and remember - the NSW State election is only about 43 days away!

Wednesday, February 2, 2011

SSWAHS and Estoppel

It was interesting to use my holiday break to explore the internet for more of the misadventures of SSWAHS and its Executive members. Sure enough another SSWAHS fiasco was buried away in the cyberworld. This time they raised the ire of the Government and Related Employees Appeal Tribunal (GREAT) in November 2003. Ah! and guess who came in for some of their ire? None other than Ms Jan Whalan, who was then Deputy to Mike Wallace in the old Central Sydney Area Health Service.

In the short version of the matter (Appeal 252 of 2003) a professional employee of the CSAHS took the Health Service to the Tribunal over the decision to reduce her pay and conditions. At the hearing the Area Health Service was represented by Mr Garry De Courcey, Solicitor Advocate for the Crown Solicitor while the employee represented herself. A very David versus Goliath scenario!

The outcome was that the Tribunal dismissed the Area Health's challenge to the appeal by their employee. The Tribunal then directed the Registrar to list the matter for conciliation and to re-list the the matter for a hearing if the Area Health Service failed to conciliate.

Most interesting is the procedure adopted by the GREAT Tribunal to make the determination against the Area Health Service.

" 70. At paragraph 24 of these reasons therein is set out a report of a meeting involving Ms Torok and a number of other people. The report states that the appellant was told by Ms Mills that she could not discuss the matter elsewhere and she must pursue appropriate internal channels. Ms Mills is said to have nominated Ms Neville, Area Director, Human Resources as the appropriate person. It is significant that Ms Mills was one of the person’s involved in the investigation, according to the evidence provided in Ms Neville’s letter of 24 July 2003 to the appellant. In that letter Ms Neville does not suggest that there is no further appeal or that any appeal time has elapsed. Ms Neville did not conduct an appeal even though the appellant requested her to do so. After further correspondence Ms Neville referred the appellant to Ms Whalan on 6 October 2003 in a letter. The issue Ms Neville refers to is “your request to appeal my review of the investigation conducted by Mr Feliks Lewandowski.”

71. It is the evidence of Ms Neville that Mr Lewandowski was one of the three people who comprised the investigators being himself, Mr Bathur and Ms Mills. There is no suggestion that Ms Torok has no right of appeal. In her all her letters Ms Torok asserts her right of appeal.

72. I find that the respondent continually advised the appellant that she had appeal rights and has continued up to this time by referral to Ms Whalan. The evidence clearly establishes the respondent’s officer induced the appellant to believe an internal appeal would take place. At all times the appellant has challenged the
appropriateness and procedural fairness of the procedures adopted by the respondent’s various officers. I find that the respondent has induced in the appellant a belief that she could exhaust her internal review mechanisms in appeals prior to having to take an external appeal to GREAT, if dissatisfied. To suggest otherwise, as contended by the respondent is not consistent with the evidence. At any time it was open to the respondent’s officers to say fairly and squarely to the appellant, either orally or in writing, there are no further avenues of appeal; we will not entertain an appeal from you; our decision is final; or you must go to the Government and Related Employees Appeal Tribunal; or something else to that effect. It is clearly as suggested in the decision of Walton Stores21 at p6, at [16] that the employer has been aware of the mistake that the appellant laboured under but has done nothing to correct that, even though it was the duty of the respondent to do so. The respondent’s policy required timely and accurate advice about appeals .

73. The respondent would contend, if it had relied on Harvey 6, that the decision of Harvey 6 binds the Tribunal. That decision can be distinguished for the reasons I have given. Also that decision must be considered in the light of the ultimate authority of the High Court of Australia prevailing over the NSW, Supreme Court, Court of Appeal. This is not a failure to advise or a refusal to advise about appeal rights in circumstances where the respondent has no duty to advise but the respondent has gone further through the actions of Mr Lewandowski, Ms Mills and Ms Neville to misrepresent what the appeal procedures are and induce a belief in the appellant about those appeal procedures by failing to give a full and accurate
disclosure of the situation. It indeed would be unconscionable to allow the respondent (CSAHS) to profit from its own inaccuracy, obfuscation and confusion."

Obviously, the GREAT Tribunal was not amused by the attempt of CSAHS to hide its "unconscionable ..... inaccuracy, obfuscation and confusion" in dealing (or not dealing) with the complainant/plaintiff: their employee, Ms Torok.

Below is a definition of that which the CSAHSs Ms Jan Whalan appears to have mastered in her role as Deputy CEO of CSAHS and SSWAHS: Estoppel

"Equitable Estoppel
Unconscionable conduct is the touchstone for the operation of equitable estoppel but requires more than a mere failure to fulfill a promise. It denotes a creation or encouragement by the defendant in the other party of an assumption that a contract will come into existence or a promise will be performed and for the other party to have relied upon that assumption to his or her detriment to the knowledge of the first party (Waltons Stores (Interstate) Ltd v Maher (1988))."

One wonders whether the people from the Southern Highlands who are still waiting for responses to their complaints delivered some 18 months ago are able to mount a legal challenge against SSWAHS on the basis of the legal construct of Equitable Estoppel. Hmmm! a case for the local lawyers?

Thursday, January 27, 2011

SSWAHS and its allies - Part 4

Having come back from a great Christmas/New Year break Socrates was able to discover that one of the SSWAHS allies had decided upon an interesting Christmas present for the person they have recently been engaged in denigrating and defaming in their blog.

"Why", one might ask, should one blogger be so enraged by another's attempt to obtain a response from an unresponsive Area Health Service, that the blogger should lodge frivolous complaints with the Health Care Complaints Commission (HCCC) in an attempt to damage the other's reputation?

Just reading through some of that person's published comments on their blog and on that of the blog of the person they have attacked, provides the answer to the question "why"!

Fortunately it would appear that the HCCC, in a record for possibly the fastest turn-around for all time, has informed the complainant that they were not willing to take up their complaint. I guess the reasons for their decision were obvious in light of the fact that the complainant publicly incited the action.

It makes one wonder if the person, about whom they had made the frivolous complaint to the HCCC, has any legal redress. In light of recent posts about defamatory comments and vilification posted on the internet, the blogger's actions against the person they opposed could be setting an interesting precedent.

Anyway, one has to wonder whether the mind of the antagonist blogger could be better utilised on their own issues. If you think these actions of the complainant blogger were quite sad - they probably are.

Friday, December 31, 2010

SSWAHS and its 2011 New Year resolutions!

Socrates stumbled across these two New Year resolutions that SSWAHS Executive have decided to make at their final meeting of 2010.

SSWAHS will resolve to improve its complaints handling procedures.

SSWAHS will not wait until the complainant dies before they respond to their complaint, or
If death does not intervene early enough, SSWAHS will not ignore responding to a complainant for more than 12 months (in the earnest hope that the complainant will die in the interim), and/or
SSWAHS will ensure that even the most visually impaired will be able to see the transparency with which the organisation deals with complaints, and
SSWAHS will ensure that someone in their organisation dealing with complaints actually speaks with the complainant during the investigation process to ensure the accuracy and clarification of their complaint, and
SSWAHS will follow their own protocols from NSW Health in dealing with serious complaints made against their staff.

SSWAHS Executive will ensure that they remember the presence of the Bowral Health Services.

SSWAH Executive will be come more aware of the southern-most dot on their jurisdiction, namely, the location of Bowral and the Southern Highlands, and
SSWAHS will begin to use the "Liverpool to Bowral" tagline after they have provided their Executive level staff with maps of the Southern Highlands and clear driving directions to Bowral (some of the less intelligent and visually impaired among the Executive have been given tuition on reading the very large RTA signs indicating where to leave the F5 motorway), and
SSWAHS Executive will continue to remind themselves when the gravy (money) train comes to SSWAHS, that Bowral and the Southern Highlands needs a new hospital to cater for the enlarging, and aging, population within the region, and
SSWAHS Executive will improve the hospital and community health services rather than run them to extinction, and
SSWAHS Executive will remember that if they can't take the time to visit their health services in the Southern Highlands for which they have a responsibility, it's equally problematic for the aged, the ill and the infirm in the Southern Highlands to have to make the trip north to Campbelltown or Liverpool for the services they say we, in the Highlands, need. If we need them, perhaps we should be provided them, - locally, and
SSWAHS Executive will remember that besides being their client/consumers, the people of the Southern Highlands are also voters (and the natives are restless).

Yes, it is a bit of fun. Socrates's poke in the eye of the SSWAHS Executive as they begin their backslapping for their survival of another 12 months! Who knows what will happen with the proposed Local Health Networks, and where exactly will the Bowral Health Services be fitting into the "big picture" of the re-branded SSWAHS in the New Year. One thing is more certain in 2011 - there will be a change of State government in March! Hopefully that change will see a shakeup in the current moribund SSWAHS Executive in respect of what it has done to, but not provided for, the Bowral Health Services and the people of the NSW Southern Highlands.

January 1st is the start of a new decade. Hopefully it will also be the start of a new deal for the people of the Southern Highlands.

Wednesday, December 1, 2010

SSWAHS - Dr Victor Storm and security at mental health facilities

Further to the previous post Socrates notes that carers and family members are also asking the same questions. In this report Mr Stevens is stating the obvious - persons with a severe mental illness admitted as involuntary patients under the NSW Mental Health Act (2007) are so admitted because they have been deemed by a psychiatric Registrar or psychiatrist, employed by SSWAHS, to be so mentally impaired that they are not able to make rational decisions.

For SSWAHS staff to make decisions without taking into account their clinical responsibilities and duty of care for the patient is worrying. Equally worrying is that Carers had a significant input into the changes made to the NSW Mental Health Act 2007 to enshrine in it the role of the Carer or other significant person in the Care Plan devised for the person in their care. How is it that Mr Stevens and other Carers are not having a say into the actual and proposed care of their relatives?

Is SSWAHS and its Area Mental Health Directors ignoring the intent of the NSW Act when it comes to listening to the family members and other Carers? And if Dr Angelo Virgona believes that the record of the Liverpool Hospital Mental Health Unit is no worse than any other mental health unit I wonder if that statement was any consolation to Mr Stevens and any other Carer who had a relative "flee" from Liverpool and any other SSWAHS Mental Health facility?

Mental health unit security worries relative

ANNE TARASOV

17 Jun, 2009 05:00 AM
Liverpool City Champion Newspaper

MARK Stevens has seen several patients flee from the high-dependency mental health unit at Liverpool hospital.

The Cabramatta resident, who has a relative that has needed to stay at the unit several times, said he is concerned about the procedures in the unit.

``A lot of the patients are `scheduled', which means they have been brought to the unit against their will, because they're a danger to themselves and others,'' Mr Stevens said.

``But the exits in the unit aren't properly patrolled and it's really easy for them to just run out, without anyone noticing.

``I was standing near an exit speaking to a nurse about the condition of my relative when a female patient ran up to us, pushed us both aside and ran out of the exit, down the corridor and out of the hospital. And who knows when they brought her back. It's just so easy for them to run off. It's really dangerous.''

Mr Stevens said they many of the patients are also let out on leave too early and escape from staff and relatives asked to supervise them.

``My relative has been let out on leave a few times, and they will be with three other patients and only one female nurse watching over them and one time, my relative managed to get away.''

Sydney South West Area Health Services Director of Clinical Services in Mental Health Dr Angelo Virgona said the unit was not designed to be a jail.

``In keeping with the spirit of the Mental Health Act we're not aiming to be too restrictive of our patients. ``We aim to create the best therapeutic environment for people to recover from their illness, so it can't be too restrictive.

``But we upgraded our exits in 2008 and now we have another layer of security so it's even more difficult to flee.

``There is no way to guarantee that patients will never leave the unit,'' Dr Virgona said. ``But we don't have more patients leaving than any other mental health unit.''

Monday, November 29, 2010

SSWAHS - Dr Victor Storm and those problems of files lost in the public domain!

Socrates's internet trawl to find even more evidence of the stumbling efforts of SSWAHS to manage even the simplest tasks came up with this gripping expose by "The Age" newspaper about the time when Dr Storm was doing his best to organise the transfer of the Rozelle "asylum" to his new Concord "asylum" - the one that he thought the Liberal Party should not build in 2002!

Private files put on street for all to read

Matthew Moore "The Age"
Freedom of Information Editor
May 6, 2008

PLASTIC wheelie bins full of confidential documents were left outside Rozelle Hospital in a last-minute rush to move the hospital to its new site at Concord.

Staff records, including details of criminal convictions and personal medical histories, were jammed into the bins along with minutes of meetings and disciplinary proceedings.

A letter lying at the top of one of the bins details an altercation in January 1991 between a cleaner and his supervisor, who had asked him to clean some windows.

"Mr A [name deleted] … threw a garbage tin of rubbish on the ground and also said he would kill Mr S … [name deleted]," an exasperated manager notes.

Other documents detail the property staff members have failed to return over decades.

Records from the Child Support Agency detailing maintenance deductions the hospital was required to make for individual employees are also included in the thousand of pages of personal documents.

Anyone wandering through the open hospital grounds, popular with dog walkers, was free to leaf through decades of documents left in the driveway of the administrative and information building, which closed its doors at the site last week.

Half a dozen wheelie bins left in the driveway of the administration block were locked but six others were open or secured only with adhesive tape applied by desperate staff members unable to get enough bins to secure documents they knew to be confidential. Two of those bins carried notes headed "Confidential documents".

The notes, written by a staff doctor, Graeme Halliday, said: "To Whom It May Concern, Ive been requesting confidential paper bins for at least a week before the hospital closed but could not get any. Transport kindly delivered these on Thursday May 1st, but I didnt realise until I had filled them - they are in fact not for the disposal of confidential documents. Quite happy to return to help transfer these to confidential bins if someone can help me obtain these."

Yesterday Dr Halliday was furious the bins had been left outside the building and said he had done his best to ensure their contents were properly disposed of.

He said he had worked until midnight on Saturday trying to dispose of documents he had no time to finish packing as he had had a full patient load during preparations for the move.

He had left all the bins locked inside the building on Saturday night and was uncertain who had moved them outside.

Dr Halliday drove immediately to Rozelle Hospital when he heard the documents were outside to ensure they were secured.

In other parts of the hospital grounds staff record cards spilled from torn plastic bags before a compactor truck arrived yesterday afternoon.

The director of mental health for the Sydney South West Area Health Service, Dr Victor Storm, said only two normal bins had been used for confidential waste. The bins had been put outside by accident yesterday morning.

"Both the secure and general waste bins have since been locked away, and a collection is now expected later this week."

I suppose we should be grateful that "only two normal bins had been used for confidential waste."

There, doesn't that make us all feel better? Obviously, Dr Storm and SSWAHS seem to think so.

Sunday, November 28, 2010

SSWAHS - Dr Victor Storm, and the backflip of the decade!

Socrates has noted that there has been some more interesting "spin" from Dr Storm, who now presides over his far-flung empire from his new Centre for Mental Health at Concord Hospital. This is his take on the changing world of psychiatry in 2002 when the NSW Liberal Party gave consideration to re-building a new mental health facility on the grounds of the (then) existing Callan Park site at Rozelle. At that time Dr Storm railed against the notion of building a new "asylum" for the mentally ill saying, in part, that "It completely contradicts best practice in mental health care, which supports integration of acute psychiatric care into mainstream general hospitals."

Hmmm! This is strange coming from the person now in charge of "a 400-bed hospital on the (Concord) site (which) would create the biggest stand-alone mental health facility in Australia."

I suppose calling a 400-bed inpatient mental health facility a "Centre" instead of a "Hospital" gets around the embarrasment of having achieved with a NSW Labor Government something that Dr Storm, in 2002, did not want to achieve with a NSW Liberal Government. Ah well! Come March 2011, the political landscape could be quite a different colour.

New 'asylums' no answer to mental illness

By Victor Storm
April 22 2002

A proposal, reported in the Herald, (Psychiatric care gets $80m boost in Lib health plan, April 9) to rebuild a new 400-bed psychiatric facility on the Rozelle Hospital site in Callan Park, in Sydney's inner west, should be ringing alarm bells everywhere.

A 400-bed hospital on the site would create the biggest stand-alone mental health facility in Australia. It completely contradicts best practice in mental health care, which supports integration of acute psychiatric care into mainstream general hospitals. Other Australian states and most other countries are closing their stand-alone facilities and not building new ones. Victoria, for example, no longer has freestanding psychiatric hospitals.

When people attach a huge stigma to mental illness, they prefer to lock away patients behind closed doors. We need to reduce the stigma associated with mental illness, as it affects all of us.

Mental illness is increasing in incidence and in economic cost to society.

The figures are stark. By 2020, major depression will be one of the two most prevalent diseases worldwide. Only cardiovascular disease will exceed it in numbers and in burden to society. Already mental illnesses, excluding drug and alcohol abuse, account for four of the top 10 causes and 30 per cent of the total burden of chronic disability in Australia.

The move of mental health facilities into general hospitals is not new. It has been part of mental health policy in Australia and worldwide since the 1950s. The Richmond report, published in 1983, further accelerated the move towards de-institutionalising care.

The National Mental Health Strategy includes changing the service mix from stand-alone facilities to integrated community and hospital services. It has also brought consumers, carers and clinicians closer together to improve the care given to the public.

At Rozelle Hospital, regarded as one of NSW's lead agencies in mental health-care delivery, we struggle to provide modern and safe care in buildings which date back to the 1920s. Once, thousands of patients were locked away and cared for long term in an asylum.

Many people associate long-term asylum care with tabloid horror stories. Fortunately, the findings of the Royal Commission of Inquiry into Callan Park Mental Hospital are far behind us.

Psychiatric inpatients are very ill. Mental health services all over the world are struggling to cope with patients whose illness is complicated by illicit drug use and sometimes associated violent behaviour.

While this is a challenge for all involved in the care of the mentally ill, the answer is not to reinstate the old asylums. The reasons to move the focus of care away from institutions remain sound.

Most people who live with a chronic mental illness do not want to be quarantined in large 19th-century asylums. They want access to 21st-century care in modern hospitals when they need hospital care, with the ability to live in appropriate housing, like any other citizen, for most of the time. To achieve this we need more quality supported accommodation and group homes throughout metropolitan Sydney and regional NSW.

We propose to upgrade most of our inpatient services at Rozelle service by moving them to new state-of-the-art facilities at Concord. The psycho-geriatric nursing home beds will be moved to another nearby site.

As well as reducing the stigma associated with mental illness, mainstreaming the patients allows us to treat the whole person and to attend to all relevant health problems.

As in all fields of medicine, new and powerful drugs are a major component of the treatment of most ill people. These patients require careful assessment and monitoring. They need access to diagnostic services and to treatment for other illnesses. People with mental illness often neglect their general health and it isn't until they become inpatients that we effectively manage co-existing illness, such as diabetes or hypertension. This overall treatment is best carried out in a general hospital.

We admit 2,200 patients to Rozelle each year. Each month 80 people are admitted to general hospital for care and treatment. We have to transport 100 a month for imaging and other investigations and conduct 1,500 pathology investigations. These investigations should be carried out on one site.

The proposals to move services at Rozelle to the Concord campus go a long way to addressing the hospital treatment needs. Accommodation and support services outside of hospital must also be addressed to provide people with appropriate care options.

Everyone involved in mental health foresees future care as a major challenge.

Dr Victor Storm is a psychiatrist and clinical director of mental health services at Central Sydney Area Health Service.

Sunday, November 14, 2010

SSWAHS - Dr Victor Storm - The Federal Government's not the only one to ignore a significant need!

Socrates found this piece of spin by Dr Victor Storm, the SSWAHS Executive member who seems more interested in protecting his poor performing senior staff members who fail in their duty towards the consumers of their mental health services. Instead of decrying the lower Federal budget commitment to mental health, perhaps Dr Storm should be less committed to building his SSWAHS empire's infrastructure (his Concord Centre for Mental Health Services) and for machines that go "ping" he should use some of funds his Area Health Service gets from the State and Federal governments on those integrated specialist community-based mental health services that he suggests will be championed by the likes of Morris Iemma.

Socrates finds it somewhat prophetic of Drs Storm and O'Connor seemed to pre-empt the choice of the current NSW Premier in the recent selection of Morris Iemma to one of the key positions in the NSW Local Health Networks.

Budget has ignored a significant health need
Nick O'Connor and Victor Storm
May 14, 2010

Have Kevin Rudd and Nicola Roxon forgotten about mental health? You are certainly left with this impression after the budget and health reform announcements.

There is nothing in the budget for mental health. Little came out of the Council of Australian Governments negotiations except for some important but hardly central enhancements for youth mental health and expanded access to psychological services for people suffering anxiety and other high-prevalence disorders.

Mental health represents more than 10 per cent of community morbidity, yet it received only 2 per cent of the health reform funding increases.

The Senate select committee inquiry into mental health called for its budget to be 9 to 12 per cent of the health budget by 2012. This now looks impossible.

Even more concerning is the split of community services from acute hospital services and the dismantling of area health services. This could break up the integrated mental health services it has taken decades to build. That would be a catastrophe for mental health, which at federal and state levels has seen opportunities for real improvement slip away.

The COAG meeting asked for a report on mental health next year, seemingly because at the last minute the Commonwealth realised its schema for the health system - which included acute hospitals, primary and community care and a sub-acute sector - failed to acknowledge the pivotal importance of specialist community mental health services.

These clinicians care for a large number of people living with serious mental illnesses such as schizophrenia. Some work in inpatient and community settings, some do intensive follow-up and treat people in their homes and community centres.

Despite growing need in most states, and NSW in particular, these services have not been improved for decades. They are the backbone that supports young people who need continuing care and they are at breaking point.

How could this omission happen? How could some of the most marginalised in our society be ignored? Every politician in our parliaments - state or federal - knows someone who needs specialist mental healthcare. Too many don't get it.

Several steps are necessary if Australia's mental health services are not to become a disaster - a champion, a plan and three enabling conditions.

We need a champion, much like Morris Iemma was on this issue when dealing with the Commonwealth as premier in 2006.

We need agreement on the mental health priorities. Nationally, it is a complex jigsaw of human services - disability, employment, housing, GPs, hospitals, services for children, youth and older people, prevention - all have a role.

Central to it are integrated specialist community mental health services. To date, there have been four national mental health plans and still we have no coherent national plan for delivering specialist mental healthcare.

The general principles and core requirements are generally understood by consumers, carers and clinicians. We need to increase community understanding of mental health problems, and do more prevention. We need more services for younger and older Australians and recovery programs to provide intensive treatment in the community, with secure housing and employment to sustain that recovery.

The states and territories need to articulate these priorities in a 10-year plan, and implement it. And we need to manage three barriers to such a plan.

Specialist mental healthcare is best delivered when integrated, including local community services, hospitals and specialty programs. These can be aligned with the new local hospital networks but need co-ordination at state level and to be administered regionally - where tertiary services cover a cluster of local networks. There appears to be sufficient wriggle room in the COAG communique to allow for this sort of arrangement.

Mental health funding needs to be quarantined to stop its being siphoned off and the shortage of mental health nurses and doctors needs to be reversed.

Mental health is dressed up ready to go to the big health ball. She is just waiting for a strong and courageous partner.

Dr Nick O'Connor and Associate Professor Victor Storm are Sydney psychiatrists, representing the NSW branch of the Royal Australian and New Zealand College of Psychiatrists.

SSWAHS - Dr Victor Storm - The Federal Government's not the only one to ignore a significant need!

Budget has ignored a significant health need

Nick O'Connor and Victor Storm

May 14, 2010

Have Kevin Rudd and Nicola Roxon forgotten about mental health? You are certainly left with this impression after the budget and health reform announcements.

Mental health represents more than 10 per cent of community morbidity, yet it received only 2 per cent of the health reform funding increases.

The Senate select committee inquiry into mental health called for its budget to be 9 to 12 per cent of the health budget by 2012. This now looks impossible.

Several steps are necessary if Australia's mental health services are not to become a disaster - a champion, a plan and three enabling conditions.

We need a champion, much like Morris Iemma was on this issue when dealing with the Commonwealth as premier in 2006.

The states and territories need to articulate these priorities in a 10-year plan, and implement it. And we need to manage three barriers to such a plan.

Mental health funding needs to be quarantined to stop its being siphoned off and the shortage of mental health nurses and doctors needs to be reversed.

Mental health is dressed up ready to go to the big health ball. She is just waiting for a strong and courageous partner.

Dr Nick O'Connor and Associate Professor Victor Storm are Sydney psychiatrists, representing the NSW branch of the Royal Australian and New Zealand College of Psychiatrists.

SSWAHS - Mr Scott Fanker and the NSW Health Care Complaints Commission

Socrates again looks at how a complaint from a dying Southern Highlands woman, supported by a concerned person, can be ignored by an unfeeling SSWAHS Executive - until after she had died. Then the complaint against one of their own was dismissed because the victim of the behaviour was now dead. How callous is that!

Mr Ian Thurgood

Director

Complaint Assessment Branch

Health Care Complaints Commission

Locked Mail Bag 18

Strawberry Hills NSW 2012

12 April 2010

Dear Mr Thurgood,

Thank you for your response to my complaint in which I act as an advocate for the late Ms B P. On the basis of the information provided in your response I wish to request a review of the decision the Commission has taken for not proceeding.

I must confess that I remain appalled at the way in which the SSWAHS has dealt with this serious complaint and the way in which it dealt with the original complaint made by Ms B P in 2007.

In respect of my complaint lodged with the Commission in November 2009 I made the following statement:

“In late 2007 or early 2008 the person affected and named above was a client of the Bowral Community Mental Health Service. She was being treated by a psychiatrist at the Browne Street Community Mental Health Service with whom she had elected to be treated while she remained residing in her home at Bundanoon. She had formed a good therapeutic relationship with that doctor who, nevertheless, requested care coordination and support be offered to the patient by the local Bowral Mental Health Service.”

In your response you note that I reported that Ms B P had reported her concerns about the alleged professional misconduct by Mrs T K, her assigned care coordinator in late 2007. I recall making a record of Ms P’s exchanges of text messages with me and placing a transcript of the messages in her file, at that time held at the Bowral Community Health Centre. I am unable to confirm the exact dates and the exact content of those text messages because I do not have access to her clinical file. I do note that I did enter the complaint in the NSW Health incident reporting system (IMMS) which would have made it available to the SSWAHS Area Executive and the Area Mental Health Service. A record of the incident and its subsequent management would be available on the electronic history of the incident held by the SSWAHS and NSW Health.

I suggest that if the Commission gained access to the clinical file of Ms BP and of the IMMS report of the alleged incident of professional misconduct they would have a better understanding and timeframe of the events associated with the original complaint made by Ms BP.

Mr Thurgood, there are some issues with the SSWAHS response which, singly and collectively, cause me great concern.

When the issue of the alleged professional misconduct was first raised by Ms B P and lodged with the electronic incident monitoring system, Mrs T K was still employed by SSWAHS. I can confirm that she was asked by me to withdraw from her role as care coordinator to Ms B P as a result of my receiving the texted information which was recorded in the clinical notes. Mrs T K was advised that this was due to a complaint received although she was not informed of the substance of the complaint. She was, however, informed that the complaint would be investigated. Subsequently, Mrs T K resigned from her position in April 2008 and commenced working for the Southern Highlands Division of General Practice, providing clinical services as a registered nurse and psychologist to the present day.

I believe the complaint made by Ms B P to the General Manager’s Unit of Bowral District Hospital on 13 August 2008 was, in part, due to the reluctance of Ms B P to continue to be care coordinated by the Bowral Mental Health Service. The fact that she may have again raised the matter of the earlier allegation of professional misconduct would be, to a reasonable person, indicative that she was not satisfied of the actions of the SSWAHS Executive in general, and of Mr Scott Fanker of the SSWAHS Area Mental Health Service in respect of her earlier complaint.

There was a meeting scheduled by the General Manager of the Bowral District Hospital in late 2007 in response of her earlier complaint. This would suggest that Ms B P’s complaint was seen as having some urgency and there was an attempt then to deal with it before Mrs T K resigned in April 2008. It does not surprise me that Ms B P postponed that meeting due to the fact that she was both emotionally and physically unwell and that she had the support of her treating psychiatrist Dr Kim Nguyen of the Browne Street Mental Health Service in Campbelltown.

With the subsequent diagnosis of the inoperable large cell lung cancer in late 20 08 or early 2009 it could be reasonably assumed that Ms B P would be less preoccupied with the complaint originally made in 2007 and the apparent lack of diligence on the part of Mr Fanker and of SSWAHS and the Area Mental Health Service to deal with the issue of an alleged serious professional misconduct made against Mrs T K.

Mr Thurgood, you note in your response that there was an emailed response to my letter to Ms B P in November 2009. You report her statement about her inoperable cancer and that she had other things to occupy her mind than pursuing the complaint. The email also indicated that her mental state was more stable and that she had been living at her home in Bundanoon since the diagnosis was made. She also makes a pointed statement about her perception of Mr Scott Fanker of the SSWAHS Area Mental Health Service and his actions and attitude to her complaint. A reasonable person could suggest that with her diminished confidence in the processes of complaint resolution in SSWAHS she would be unlikely to take up any offer made by Mr Fanker.

Finally, I find it extraordinary that SSWAHS, with its access to Ms B P’s clinical record and the electronic incident monitoring system could not respond to the Commission’s request for a response in a period of four months, but could only do so a short time after they knew of Ms B P’s death in early February in Bowral District Hospital. A reasonable person would have some difficulty in seeing any serious intent on the part of SSWAHS to deal in a timely way, with diligence and transparency with the Commission’s request for a response and for bringing some appropriate resolution to Ms B P’s first complaint in late 2007.

In summary then, I wish to make the following observations as the basis for my request for a review:

Ø It may be appropriate for the Commission to question why the SSWAHS was unable to respond any earlier than after the death of Ms B P when they appeared to have ready access to the limited information and facts that they appear to have provided to the Commission.

Ø The Commission may wish to ask the SSWAHS Area Mental Health Service why they did not use the services of their Patient Advocate, Mrs Gillian Holt, to visit Ms Pickersgill at her home or to gain further information about the complaint of 2007 and 2008. Mrs Holt lives in the Southern Highlands, is a Carer of a person with a mental illness and has regularly worked with people with a mental illness. This option of interviewing Ms B P does not appear to have been considered by SSWAHS even up to the time of Ms B P’s death in February 2010.

Ø The Commission may wish to consider whether or not SSWAHS attempted to use Ms B P’s treating psychiatrist, Dr Kim Nguyen, a SSWAHS employee who was a person of confidence to Ms B P during her treatment between 2007 and 2009 and possibly to 2010, in order to elicit an understanding of the complaint made by Ms B P.

Ø The Commission may wish to ask SSWAHS why they did not report the alleged professional misconduct of Mrs T K to the Nurse’s and Midwive’s Registration Board and to the Psychologist’s Registration Board as required by the reporting requirements of NSW Health Code of Conduct (9.1).

Ø The Commission may wish to ask the SSWAHS why Mr Scott Fanker and the SSWAHS did not show fairness in dealing with Ms B P’s complaint of 2007/2008 consistently, promptly, transparently and fairly as required by the NSW Code of Conduct (6.1).

Ø The Commission may wish to ask Mr Scott Fanker (SSWAHS)whether his decision and/or professional behaviour to Ms B P was lawful; is in line with the policies of SSWAHS; and whether his decision or behaviour can be justified in terms of public interest and whether it could withstand public examination (NSW Health Code of Conduct 1.1.1; 1.1.2; 1.1.6).

Yours sincerely,

Kevin O’Neill

Socrates reports this information for the information of all who might be concerned about the way in which this Area Health Service treats complaints by the consumers of their health services. You be the judge!

SSWAHS - Dr Victor Storm and the NSW Ombudsman's response

Socrates understands that the Southern Highlands complainant did everything requested by the NSW Ombudsman's office to try and deal with his complaints by referring them to the CEO of SSWAHS, Mr Mike Wallace, and Ms Carmel Tebbutt MP, NSW Minister for Health. With no response after 6 months what else can the complainant do but respond to the NSW Ombudsman's office and say "sorry, no response! How long should one wait?"

Following the sending of the following letter a very unsettling telephone conversation followed from a woman in the NSW Ombudsman's office. It went something along the lines of: "Although you might have a legitimate complaint against SSWAHS you no longer work for them and we have to use our limited resources on more important complaints." Okay, so what could be more important than serious complaints about senior executive staff of an Area Health Service like SSWAHS. One has to wonder whether someone higher up the food chain has leaned upon a statutory authority like the Ombudsman's Office.

Team Leader

Community Services Division

NSW Ombudsman

Level 24, 580 George Street

Sydney NSW 2000

12 April 2010

Your ref: C/2009/7806

Dear Sir/Madam,

RE: My complaint about the Sydney South West Area Health Service (SSWAHS)

I refer to my earlier correspondence and complaint lodged with the NSW Ombudsman on the 5^th and 9^th November 2009.

Having followed the recommendation provided by your office in its response from Kim Kenny on 12 November 2009 I communicated my complaints about officers in SSWAHS to the CEO of Health NSW and to the CEO of SSWAHS I have remained awaiting some informed response for the past six months. I understand that the CEO of SSWAHS has indicated that a Mr Graeme Slade would provide me with a written response upon the completion of any investigation. To date there has been no further communication from SSWAHS and nor has Mr Slade spoken with me.

I also wrote to Ms Carmel Tebbutt MP (Minister for Health), and Mrs Barbara Perry MP (Minister assisting the Minister for Health – Mental Health and Cancer) on 4 November 2009 in which I made comments about the same and similar complaints. To date I have not even received an acknowledgement of the receipt of the letters nor, obviously, any action they may have taken. In regard to the letters of complaint I was advised to forward to the CEO of Health NSW again I received no acknowledgement that they had even been received or actioned.

On 23 December 2009 I did receive a brief response from one of the persons about whom I had complained. The content of the letter from Dr Victor Storm did not demonstrate any transparency nor did it suggest that anything was done differently to that which he advised he would do in May 2009. I gained no confidence from the content of Dr Storm’s letter of 23 December 2009 that the matter of my complaint had been fully investigated objectively.

I have enclosed copies of my complaint and the responses in the hope that the NSW Ombudsman will consider the outcome worthy of further investigation.

Yours sincerely,

Kevin O’Neill

Socrates simply offers the above for your information. You be the judge!

Tuesday, November 9, 2010

SSWAHS, Mr Dodds and his leadership style - a sychophant in the making?

Socrates again simply publishes the response of the complainant. Of course there has been no response from SSWAHS in general, or Ms Whalan in particular.

Ms Jan Whalan

Director of Corporate Services

SSWAHS

Locked Bag 7017

Liverpool BC 1871

31 December 2009

Dear Ms Whalan,

RE: Mr Peter Dodds

Thank you for your recent response to my letter of 16 October 2009 in which I directed comments to Mr Peter Dodds and Mr W M in respect of his reported statements about the referral of a patient to myself as a private practitioner.

To be blunt, I have to say that if Mr Dodds denies making any such statement to the staff of the Bowral Mental Health Service then the veracity of his denial is questionable. Also if the matter had been investigated by SSWAHS in any transparent and independent fashion I would have expected, at least, a conversation with the person conducting the investigation. The fact that I did not disclose the person or persons from whom I received the information about Mr Dodds’s statement is perhaps understandable given my recent experience of investigations by SSWAHS.

I will, however, state that the comments were made on a Tuesday morning when the rostered members of the Bowral Mental Health Team were present and in the company of Dr R W. As I understand it, it was Dr W who first made the suggestion that a particular client be referred to my practice. I suggest that the person responsible for investigating my original complaint revisit the matter and speak with staff other than person upon who the complaint is based.

Whilst I note the supposed NSW Health policy insists that the Mental Health Service has a ”long-standing practice of providing clients who require private sector services with the names of a range of clinicians who practise in a geographical area”, I strongly doubt that this is done without “commentary or opinion...... in relation to the skills of any of the clinicians listed”. If adherence to that NSW Health policy was the case why does Dr Angelo Virgona (SSWAHS) specifically refer his patients directly to individual private practitioners in the Bowral area, when other consultant psychiatrists employed by SSWAHS have been advised that they are not to do so?

I will contact Mr M for a copy of the list of private practitioners that is used by the Bowral Mental Health Team upon his return from leave.

Yours sincerely,

Kevin O’Neill

Psychologist and

Credentialed Mental Health Nurse

SSWAHS and another way in which it deals with complaints!

Socrates offers this example of how a person making a complaint can get the brush-off from the SSWAHS Executive when they want something to go the way in which they determine it should. You be the judge!

Mr Peter Dodds

Acting Manager

Wingecarribee Community Mental Health Service

Wingecarribee Community Health Centre

Bendooley Place,

22-24 Bendooley Street

Bowral NSW 2576

16 October 2009

WITHOUT PREJUDICE

Dear Mr Dodds,

I am writing to you to advise you that I have been informed that you, in the recent past, instructed your staff (including medical staff) that you did not believe that persons who have been terminated from the Area Health Service should have referrals of clients made to them.

If this statement attributed to you is correct then I wish to inform you that it constitutes an imposition on my ability to conduct a business and carry out a trade.

I am advised the legal position is that you could be challenged in court with posing an obstruction to my carrying on a legitimate trade or business, and the likely outcome is that damages can be awarded against you.

To the current date there have been no conditions imposed on my ability to practice as a nurse registered with the NSW Nurses and Midwives Registration Board. To the current date there has been no conditions imposed upon my ability to practice as a psychologist registered with the NSW Psychologists Registration Board. The Health Care Complaints Commission has also indicated that they are not proceeding with complaints made by the SSWAHS and the client who initiated the complaint in the first instance.

Since leaving the employment of SSWAHS I have been accepted by the Australian College of Mental Health Nurses as a Credentialed Mental Health Nurse. I have also been accepted as an Accredited AHP for the Non-Directive Pregnancy Support Counselling Program and I have been accepted as an Associate member of the Australian Psychological Society.

If it comes to my attention again that you have determined a different outcome in the matter of that complaint, to the outcome stated by the HCCC and the Registration Boards, and you again inhibit the choice of clients from accessing my clinical services by making statements (such as the one noted above) to your staff I shall commence legal action against you.

Kevin O’Neill

Socrates was informed that the outcome was that Mr Dodds was asked by his manager whether he'd instructed his staff to refuse referrals to the complainant. Naturally, he said "No", even though he stated it to a room full of staff who had a different impression.

Monday, November 8, 2010

SSWAHS - Dr Victor Storm - Mr Scott Fanker: A case of smoke and mirrors?

Socrates has been informed that the complainant from the Southern Highlands did make the following response to Dr Victor Storm just ten months after he first made the complaint. Socrates can't help but note that the December response from Dr Storm bore a remarkable similarity to the one he made in May 2009 when he announced that he'd ask Mr Fanker to investigate himself!

Dr Victor Storm Clinical Director
Area Mental Health Service
Sydney South West Area Health Service
Concord Hospital,
Hospital Road
CONCORD NSW 2139

31 December 2009

Dear Dr Storm,

I refer to your letter of 23^rd December 2009 and note the brief statement in its content.

Please be advised that I do not accept your response as an adequate explanation of my complaint and, following the advice from the NSW Ombudsman, will take the matter to a higher level.

Notwithstanding the above, I believe that the headings of dispute with your finding are as follows and are evident within the NSW Health Code of Conduct:

1.1.Personal and professional behaviour: (p.10)

Openness, honesty and accountability.

My decisions will be fair and impartial.

1.2.Good faith: (p.10)

I will undertake all my duties in good faith and in the spirit of honesty, correct purpose and with the best motives.
I will ensure that my actions are appropriate and totally within the area of my authority.

1.3.Personal relationships with patients or clients: (p.11)

I will not have personal relationships with patients or clients that result in any form of exploitation, obligation or sexual gratification.

1.4. Managing conflicts of interest: (p.12)

I will avoid situations that give rise to conflicts of interest.

I will report any actual, potential or perceived conflicts of interest to my immediate supervisors, my Health Service Chief Executive or his or her delegate at the first available opportunity, preferably in writing. A decision can then be made as to what action should be taken to avoid or to deal with the conflict.
If I’m not sure whether a conflict exists, I will discuss the matter with my immediate supervisor to try and resolve the matter.

1.5.Fairness in decision making: (p.18)

I will:

Deal with issues, cases or complaints consistently, promptly, openly and fairly.

Act fairly and reasonably when using any statutory or discretionary power that could affect individuals within or outside of NSW Health.
Avoid any unnecessary delay in making decisions or taking action.
Take all reasonable steps to ensure that the information I act or decide on is factually correct and relevant.

1.6. Appealing decisions: (p.18)

I will promptly inform individuals who are adversely affected by or who wish to challenge a decision, of their rights to object, appeal or obtain a review.
I will also inform them how they can exercise those rights.

With respect, your own delay in providing a formal response to a complaint made on 23 February (with a reminder in May 2009) is appalling to say the least.

It certainly flies in the face of Fairness in decision making and Appealing decisions noted above in the NSW Health Code of Conduct.

Yours sincerely,

Kevin O’Neill

Again, Socrates does not wish to do anything other than make the case for the person who feels that there has been no clear process followed by Dr Storm and SSWAHS in dealing with complaints - a process that is clearly established by the NSW Health for all its Health Services administrators to follow.